Create Your First Project
Start adding your projects to your portfolio. Click on "Manage Projects" to get started
Agility: Overhaul of a Critical and Highly Regulated Workflow
Internal Tools
Jet was the replacement for several legacy systems. I led design for Advanced Passenger Information Systems (APIS) and Customer Baggage.
As an embedded designer from One North, I worked with the United Airlines Jet Team to redesign their Advanced Passenger Information System (APIS). The project was critical in allowing agents to follow complex and changing regulations when confirming if a customer has met all requirements for travel. Reducing errors in the workflow has let to a reduction in fines to United Airlines and increased peace of mind for the agents.
How might we allow customers to make informed decisions about their student loan?
By giving customers the opportunity to get rates earlier in the process with a soft credit check we allow them to have the flexibility to try multiple loan types or cosigners before applying for the best loan for their circumstances.
How might we allow customers to make informed decisions about their student loan?
By giving customers the opportunity to get rates earlier in the process with a soft credit check we allow them to have the flexibility to try multiple loan types or cosigners before applying for the best loan for their circumstances.